This approach does not mean an absence of accountability. We tackle the workplace contexts that influence actions and decisions, as well as supporting people to be equipped to deal with situations they find themselves in. On the rare occasion that someone intends harm, normal disciplinary processes apply. However, even here there is a duty on the organisation to understand the context and conditions that influenced people’s actions. Harmful acts can result from issues that an organisation must address (such as frustration with dangerous equipment or a communication breakdown) or circumstances where individuals need support (such as mental ill-health).